Question 1

When is my booking confirmed?

Accepted Answer

Your booking is confirmed once a supply partner has accepted and any required payment has been verified. Reaching the payment page alone does not confirm your booking.

Question 2

What payment methods do you accept?

Accepted Answer

We use Super Payments for secure online payment. BACS details may be shown where agreed for your booking.

Question 3

Can I cancel my booking?

Accepted Answer

Cancellation terms depend on your booking type and timing. Free cancellation is available up to 48 hours before delivery on most bookings. See our terms and conditions or contact us on 0330 030 7777.

Question 4

What do I need to hire a vehicle?

Accepted Answer

A full UK driving licence held for at least 12 months, proof of address, and a payment card in the main driver's name. Business hires may require additional documentation.

Question 5

Can I add an additional driver?

Accepted Answer

Yes. Additional drivers can be added during booking or before collection. Each driver must meet our licence and age requirements.

Question 6

What is your fuel policy?

Accepted Answer

Most vehicles are supplied with a full tank and should be returned full. If you return the vehicle without refuelling, a refuelling charge applies.

Question 7

Do you offer one-way rentals?

Accepted Answer

One-way hire is available on selected routes and vehicle types. Enter your delivery and collection locations when searching to see availability.

Question 8

What happens if I return the vehicle late?

Accepted Answer

Late returns may incur additional charges. If you expect to be late, contact us as soon as possible so we can help.

Question 9

Is insurance included?

Accepted Answer

All hires include standard insurance cover. Optional excess reduction products may be available depending on vehicle class and hire length.

Question 10

Do you deliver to my address?

Accepted Answer

Yes — we deliver and collect across the UK. Enter your postcode when getting a quote to confirm coverage in your area.

Question 11

How do business accounts work?

Accepted Answer

Business accounts offer consolidated invoicing, dedicated account management and priority allocation. Account terms and credit facilities are subject to approval — enquire via our business hire page.

Question 12

How do I become a supply partner?

Accepted Answer

Apply through our partner page with details of your fleet and service areas. Applications are reviewed by our partnerships team before approval.

Frequently asked questions

Explore more